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Thandi
08:17
Hi Ask KAI, I need urgent help. There is water coming
through my ceiling and I am worried it is getting worse.
Ask KAI
08:17
I am here to help, Thandi. Please share your area, a
photo if you can, and whether there is any immediate
safety risk.
Thandi
08:19
I am in Sandton. It looks like a burst geyser. Water is
coming through the ceiling near the passage light.
Thandi
08:20
photo-ceiling.jpg
photo-geyser-area.jpg
photo-water-damage.jpg
Ask KAI
08:20
I am structuring your request and searching the vetted
provider network for someone suitable nearby.
Ask KAI
08:28
We found a match: Mark Bennett, a vetted plumber nearby.
Ask KAI will issue an estimated quote before dispatch.
Ask KAI
08:29
PDF
Estimate.pdf
Estimated repair: R1,850
Deposit to dispatch: R450
Balance on completion: R1,400
Pay deposit
Decline quote
Ask KAI
08:30
Deposit secured: R450. It is recorded and held to
protect both sides before work starts.
Mark Bennett
08:32
I got the deposit notification from Ask KAI. I am on my
way.
Mark Bennett
09:06
I am at the gate. My Arrival / Security OTP is 482913.
Thandi
09:06
Ask KAI, Mark says the Arrival / Security OTP is 482913.
Please confirm this is the right provider.
Ask KAI
09:06
OTP confirmed. This matches the vetted provider assigned
to your job.
Thandi
09:07
Mark, the OTP is confirmed. You can come in now.
Ask KAI
09:08
The job is now underway. Ask KAI is keeping the service
trail, updates, and accountability in place.
Mark Bennett
13:42
The work is complete. Final invoice: R1,850.
Deposit paid: R450.
Balance due: R1,400.
Approve and pay R1,400
Raise query
Ask KAI
13:43
Payment recorded and job completion saved. Please rate
Mark Bennett and the finished job.
Ask KAI
13:43
If something does not look right, you can raise a
dispute and Ask KAI will keep the quote, payment, OTP, and
job trail together.