Ask KAI
Privacy Policy

Privacy Policy

Your privacy, handled with care.

Last updated: July 5, 2026.

This Privacy Policy explains how Ask KAI Technologies (Pty) Ltd treats information collected through this public website and the WhatsApp starting path linked from it.

What this website does

This website introduces Ask KAI, explains the service, and helps visitors start the Ask KAI WhatsApp journey. The website itself does not currently operate as a full self-serve dashboard, booking portal, or payment portal.

Information we may process

Depending on how you interact with Ask KAI, we may process:

  • basic contact information you provide, such as your name, phone number, or email address;
  • service request information, including job details, urgency, photos, location context, quotes, progress updates, completion notes, ratings, or dispute-related information;
  • provider information where relevant, including trade details, service availability, job records, and communication history;
  • technical information needed to operate and protect the public website, such as request metadata, device/browser information, and security logs.

Why we process information

We use information to route requests, support communication between customers and service providers, help structure service jobs, support arrival/security checks, maintain clearer job records, and improve the Ask KAI service.

WhatsApp and third-party services

When you continue from this website into WhatsApp, your use of WhatsApp is also subject to WhatsApp and Meta's own terms and privacy practices. Ask KAI is not WhatsApp and does not control WhatsApp's platform policies.

Protection and retention

We aim to handle personal information responsibly and keep it only for as long as reasonably needed for service delivery, support, safety, operational records, legal obligations, or legitimate business purposes.

Your privacy questions

For privacy questions or requests, contact dean.lieberum@ask-kai.com.